Portman Update
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Remember that gruelling one and a half hour session my wife and I endured in the office of Portman trying to get some sense and redress from them?
Well, Donna Smith, Mortgage processing unit claims to have investigated our complaint. Unbelievably, in what she makes clear is her final letter, she says that although Katy Barnes recalls our visit,
“There is no record of the conversations that took place there”.
No record!! My wife and I saw Katy Barnes take notes. She also claimed to make two phone calls to head office. She then made one phone call to me with many promises of action.
Portman may have no records, but I do. So does BT. Every call is logged.
Donna Smith invites us to take our matter to the financial ombudsman.
He will have many questions. Uppermost will be “Don’t you think your record taking and keeping of records leaves a lot to be desired?
Remember that gruelling one and a half hour session my wife and I endured in the office of Portman trying to get some sense and redress from them?
Well, Donna Smith, Mortgage processing unit claims to have investigated our complaint. Unbelievably, in what she makes clear is her final letter, she says that although Katy Barnes recalls our visit,
“There is no record of the conversations that took place there”.
No record!! My wife and I saw Katy Barnes take notes. She also claimed to make two phone calls to head office. She then made one phone call to me with many promises of action.
Portman may have no records, but I do. So does BT. Every call is logged.
Donna Smith invites us to take our matter to the financial ombudsman.
He will have many questions. Uppermost will be “Don’t you think your record taking and keeping of records leaves a lot to be desired?
posted by Paul | 1:37 AM
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