Abbey Guilty Of Hounding Customers

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Sign up to Abbey, tick the boxes that say you don’t want to be contacted with information about new products – and still get weekly phone calls from their call centres day and night.
I have had 6 such calls in as many weeks.
I have now been told I have to phone a special number to get all this stopped. Its called the “Customer satisfaction line”. Don’t you just love it?

I have taken to tape recording all phone calls and face to face interviews with everyone as what the representative says to you when in selling mode is often false and misleading. Unless you yourself have a record of what took place you don`t have any comeback whatsoever.
Its just your word against theirs. And these days the customer is looked upon as always wrong.